Retail Ladyguide: How to Complain Without Being a Jerk

There are about a zillion articles out there that try to tell you, the consumer, how to effectively complain when you’re dissatisfied with something in a retail or service context. I’m someone who has been the drone on the other side of the counter for many, many years, and I’ve read many of those articles to see what sort of information is being suggested to the general public. Continue reading