There’s no denying that everyone has had at least a few bad customer service experiences. But if you find yourself always on the receiving end of bad customer service, if you can’t get good service anywhere, if you’re convinced that there’s no such thing as “good help” anymore, chances are, you’re a bad customer.
So, you think that retailers being open on Thanksgiving is a good idea. Oh, and that retail workers should be grateful for the chance to earn extra money, because hey, aren’t they making time and a half, and shouldn’t they actually be thanking their employers and the customers for giving them such a great opportunity? […]
I’ve mentioned a few times before, but I’m a retail peon. This position has its ups and downs, but at the end of the day, it’s customer service, which can be pretty thankless. To make up for this, one of the big perks my company offers is a rather generous discount, and yesterday I treated […]
It’s that time of year, folks! The trees are in the windows, the sale flyers are in the mail. Holiday Season is upon us. What people that have never worked retail at holiday don’t realize is that we’ve been prepping at the store level for this weekend since Columbus Day (and I’m sure that our […]
We’ve had a number of thoughtful, helpful posts lately regarding the difficult job market, and how to navigate the maze that is finding gainful employment. This is not going to be one of those posts. You see, I’m one of those assholes known as a “hiring manager” (although that’s not my primary job), and folks, […]
There are about a zillion articles out there that try to tell you, the consumer, how to effectively complain when you’re dissatisfied with something in a retail or service context. I’m someone who has been the drone on the other side of the counter for many, many years, and I’ve read many of those articles […]